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Message To download and restore OS X, your computer's eligibility will be verified with Apple when installing older versions of Mac OS X for me every time meant only one: The certificate which is being used in the OS has expired. This will be correct for every OS later in the future (Sierra, High Sierra, etc). If your Mac is using a firmware password, the lock icon appears when you try to start up from another disk or volume, such as an external drive or macOS Recovery.Enter the firmware password to continue.

Circle with a line through it

Learn what to do if your Mac starts up to a circle with a line through it (prohibitory symbol).

Question mark

Learn what to do if your Mac starts up to a question mark.

Options with a gear icon

Learn what to do if your Mac starts up to Options with a gear icon.

Blank (empty) screen

Learn what to do if your Mac starts up to a blank screen, such as an empty gray, black, or blue screen.

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Apple logo

Learn what to do if your Mac starts up to an Apple logo or progress bar.

Globe with alert symbol

A globe with an exclamation point means that your Mac tried to start up from macOS Recovery over the Internet, but couldn't. Learn what to do if your Mac can't start up from macOS Recovery.

Lock icon

If your Mac is using a firmware password, the lock icon appears when you try to start up from another disk or volume, such as an external drive or macOS Recovery. Enter the firmware password to continue.

System lock PIN code

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Your Mac asks for a PIN code when it has been remotely locked using Find My. Enter the four-digit or six-digit passcode to continue.

Login window

At the login window, enter your user account password to log in to your Mac. If FileVault is turned on, this also unlocks your disk. You might see a default desktop picture in the background, which might change to your chosen desktop picture when you select your account.

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Thunderbolt, USB, or FireWire symbol

A large Thunderbolt , USB , or FireWire symbol against a dark background means that your Mac is in target disk mode.

Learn more

  • Learn what to do if your Mac displays a message that it restarted because of a problem.
  • When starting up from Windows using Boot Camp, your Mac doesn't show an Apple logo or the other macOS screens in this article.

Disk Utility can find and repair errors related to the formatting and directory structure of a Mac disk. Errors can lead to unexpected behavior when using your Mac, and significant errors might even prevent your Mac from starting up completely.

Before proceeding, make sure that you have a current backup of your Mac, in case you need to recover damaged files or Disk Utility finds errors that it can't repair.

Open Disk Utility

In general, you can just open Disk Utility from the Utilities folder of your Applications folder. However, if your Mac doesn't start up all the way, or you want to repair the disk your Mac starts up from, open Disk Utility from macOS Recovery:

  1. Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:
    • Apple silicon: Turn on your Mac and continue to press and hold the power button until you see the startup options window. Click the gear icon labeled Options, then click Continue.
    • Intel processor: Turn on your Mac, then immediately press and hold these two keys until you see an Apple logo or other image: Command (⌘) and R.
  2. You may be asked to select a user you know the password for. Select the user, then click Next and enter their administrator password.
  3. From the utilities window in macOS Recovery, select Disk Utility and click Continue.

Select your disk in Disk Utility

Choose View > Show All Devices (if available) from the menu bar or toolbar in Disk Utility.

The sidebar in Disk Utility should now show each available disk or other storage device, beginning with your startup disk. And beneath each disk you should see any containers and volumes on that disk. Don't see your disk?

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In this example, the startup disk (APPLE HDD) has one container and two volumes (Macintosh HD, Macintosh HD - Data). Your disk might not have a container, and it might have a different number of volumes.

Repair volumes, then containers, then disks

For each disk that you're repairing, start by selecting the last volume on that disk, then click the First Aid button or tab.


In this example, the last volume on the disk is Macintosh HD - Data.


Click Run to begin checking the selected volume for errors.

  • If there is no Run button, click the Repair Disk button instead.
  • If the button is dimmed and you can't click it, skip this step for the disk, container, or volume you selected.
  • If you're asked for a password to unlock the disk, enter your administrator password.

After Disk Utility is done checking the volume, select the next item above it in the sidebar, then run First Aid again. Keep moving up the list, running First Aid for each volume on the disk, then each container on the disk, then finally the disk itself.


In this example, the repair order is Macintosh HD - Data, then Macintosh HD, then Container disk3, then APPLE HDD.

If Disk Utility found errors that it can't repair

If Disk Utility found errors that it could not repair, use Disk Utility to erase (format) your disk.

If your disk doesn't appear in Disk Utility

If Disk Utility can't see your disk, it also can't see any containers or volumes on that disk. In that case, follow these steps:

  1. Shut down your Mac, then unplug all nonessential devices from your Mac.
  2. If you're repairing an external drive, make sure that it's connected directly to your Mac using a cable that you know is good. Then turn the drive off and back on.
  3. If your disk still doesn't appear in Disk Utility, your Mac might need service. If you need help, please contact Apple Support.